Return & Exchange

Please note that this policy is valid for orders placed within India only. For orders placed outside the country, please refer to our International Orders page

I returned my order and opted to get store credits instead of a refund. How do I apply them?
Once you return a product to us, we will add the value of your order (minus any shipping and/or COD charges) back in your account as FabAlley Store Credits....
How do I return multiple products from a single order?.
1.       If you are returning multiple products from a single order together, we will generate a single Return ID for all products            and you will r...
Why did the pick-up of my product fail?
We make three attempts to pick up the item. If the item is not picked up in the third attempt, the pickup request will be marked as failed. You can initiate...
What should I do if I receive a damaged/defective/incomplete/wrong order from FabAlley?
For any defective/ damaged/incomplete/wrong order delivered, we request you to inform us within 48 hours of receiving the order with the images of the produ...

Email: customercare@faballey.com